Freelance Onsite Support Technician

Provide technical support and troubleshooting for OSS systems and related IT infrastructure

Manage incidents, service requests, and change management using ServiceNow

Collaborate with cross-functional teams to resolve complex IT issues

Monitor system performance and ensure optimal uptime

Document technical processes and maintain a knowledge base

Participate in IT projects and system upgrades when required

2–4 years of experience in an IT Technician or similar technical role

Experience with OSS systems is highly desirable

Strong experience using ServiceNow

Ability to work independently and solve problems efficiently

Excellent verbal and written communication skills in English and Polish

Availability to work on-site in Warsaw twice per week

Work Mode: On-site, 2 days per week

All our positions are open to both women and men and are, of course, open to people with disabilities.

Freelance Onsite Support Technician (m/w/d)