Product Support Specialist II (remote - Las Vegas) - Remote Eligible

Product Support Specialist II (REMOTE - Las Vegas)

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team who values collaboration and offers the best customer experience possible? If so, Everi is currently looking for a Product Support Specialist to support our payment solutions. This role is a remote role based in Las Vegas. Only candidates who reside in Las Vegas and surrounding areas will be considered.

What Will You Be Doing?

Provides technical instruction and troubleshooting support to customers; escalates issues as needed.

Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.

Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.

Interact with cross-functional teams resolving customer issues and deliver timely responses to customer inquiries.

Ability to participate in an oncall rotation of 2 weeks every 2-3 months.

Skills, Knowledge, & Expertise For The Job:

2-4 years of experience working in a technical support or software support role.

Experience with SQL is a big plus.

Strong customer service and communication skills.

Experience with CRM and/or ticketing systems.

Compliance and licensing experience is a big plus.

Able to be a part of an oncall rotation.

Nice to have:

Systems administration or programming experience.

Previous experience in casino gaming or the payments industry.

Gaming industry experience is great but not required.

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture! Join us and enjoy an outstanding benefits package including:

Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!

Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.

The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $31.75 - $38.50/per hour and is overtime eligible.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.