Product Support Specialist (remote - Las Vegas) - Remote Eligible

Product Support Specialist (Remote - Las Vegas)

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team that values collaboration and delivers the best customer experience possible? If so, Everi is currently looking for a Product Support Specialist to support our payment solutions. This role is a remote role based in Las Vegas. Only candidates who reside in Las Vegas and the surrounding areas will be considered.

What Will You Be Doing?

• Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
• Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
• Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
• Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
• Ability to participate in an on-call rotation of 2 weeks every 2-3 months.

What Will You Bring To The Role?

• 2-4 years of experience working in a technical support or software support role.
• Experience with SQL is a big plus.
• Strong customer service and communication skills.
• Experience with CRM and/or Ticketing systems.
• Compliance and licensing experience is a big plus.
• Able to be a part of an on-call rotation.
• Nice to have: Systems administration or programming experience.
• Previous experience in casino gaming or the payments industry.
• Gaming industry experience is great, but not required.

Why Us?

• Be part of a global leader in gaming and technology innovation.
• Work alongside a diverse team of professionals passionate about creating meaningful solutions.
• Access to professional development opportunities and career growth.
• Competitive compensation and comprehensive benefits package.
• A culture that values collaboration, creativity, and respect.
• At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That's why the compensation range for this role is $28.00 - $28.75 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything's above board. But wait—there's more! Base pay is just the beginning. Our Total Rewards program is packed with perks:
• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.
• Note: Some programs have eligibility requirements—but we'll help you navigate those.
• IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
• For All External Staffing Agencies
• IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes.