Everpro - Senior Platform Engineer (remote, CAN) - Remote Eligible

Senior Platform Engineer

EverCommerce is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Senior Platform Engineer to focus on our Joist Product. Joist, an EverCommerce solution group, is an estimating, invoicing, and payment software platform for small & medium-sized trade contractors and we have major growth planned. Joist gives our customers the software tools & the best practices needed to deliver incredible home renovation experiences to homeowners. At Joist, we're on a mission to make contractors heroes by helping them save time, look professional and win more jobs faster. Our software is mission critical for thousands of small businesses, and we have an exciting opportunity to deliver a tremendous amount of value to them.

Responsibilities:

Cloud Infrastructure Design: Design, implement, and maintain scalable, secure, and cost-efficient infrastructure using AWS services such as EKS, ECS, Lambda, API Gateway, S3, and CloudFront. Balance managed and serverless offerings to deliver high-performance, resilient systems tailored to product needs.

Infrastructure as Code: Champion declarative, reproducible infrastructure using tools like Terraform and CloudFormation. Contribute to a culture of GitOps and configuration management that promotes visibility, automation, and reviewability across environments.

System Architecture & Design: Translate business problems into modular, distributed system architectures. Apply sound engineering judgment to determine what to build and where to simplify. Design for observability, failure recovery, and long-term operability from the start.

Platform Reliability: Build and maintain highly available systems with automated failover, scaling, and monitoring using Prometheus, Grafana, and cloud-native tooling. Work closely with SRE and application teams to minimize MTTR and ensure zero-downtime deployments.

DevOps Enablement: Establish and evolve CI/CD pipelines (e.g., GitHub Actions, Jenkins, or GitLab CI) that empower teams to deploy frequently and safely. Drive continuous delivery practices, automated testing, and secure-by-default deployment standards.

Technical Leadership: Lead by example through hands-on contributions and deep technical guidance. Provide mentorship and elevate the team's engineering maturity through design reviews, pair programming, and shared postmortem learnings.

Cross-functional Collaboration: Work closely with developers, product managers, and security stakeholders to ensure infrastructure decisions align with product strategy, compliance, and user experience goals. Contribute to planning and execution cycles by making platform costs, risks, and capabilities visible.

Operational Excellence: Establish robust monitoring, alerting, logging, and tracing strategies for platform components. Identify and remove toil through self-service tools, documentation, and automated recovery patterns.

Skills & Experience Required:

• Cloud Expertise: 5+ years of hands-on experience architecting and managing AWS environments, including EKS, ECS, Lambda, CloudFormation, S3, RDS, Route 53, and VPC.
• Kubernetes (EKS): Strong experience operating Kubernetes clusters in production, especially via Amazon EKS. Comfortable with Helm, ingress controllers, RBAC, pod autoscaling, and troubleshooting workloads.
• Infrastructure as Code: Production experience with Terraform and CloudFormation for provisioning and managing cloud-native infrastructure at scale.
• Serverless Systems: Deep familiarity with event-driven and serverless architectures using AWS Lambda, API Gateway, SQS, SNS, and Step Functions.
• CI/CD Mastery: Experience designing CI/CD pipelines using tools like GitLab CI, Jenkins, GitHub Actions, or Bitbucket. Strong advocate for automated testing, linting, and deployment gating.
• Observability: Comfortable with implementing monitoring, logging, and alerting using Prometheus, Grafana, New Relic, ELK, or equivalent.
• Distributed Systems Design: Solid foundation in building decoupled, scalable systems using pub/sub or message queues (e.g., Kafka, RabbitMQ, AWS SNS/SQS).
• Languages: Proficient in at least one backend language (e.g., Python, Ruby, Go, or Java). Ability to read and contribute across service boundaries.
• API & Service Design: Strong experience designing REST or GraphQL APIs and implementing back-end services to support cross-platform applications.
• Security & Compliance Awareness: Understands security best practices in cloud environments including IAM, secrets management, encryption, and cost visibility.
• Agile & DevOps Mindset: Proven ability to deliver incrementally, respond to feedback, and work collaboratively in a lean, fast-paced environment.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada – if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks (CANADA):

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match

Compensation: The target base compensation for this position is $130,000 to $150,000 CAD per year in most Canadian locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!