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Service Desk Analyst - Remote Eligible
Assist major client’s IT team in resolving user support issues remotely
Remote
Junior
9 hours agoBe an early applicant
European Dynamics
A technology provider specializing in software development, ICT solutions, and consulting services for public and private sector organizations.
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Service Desk Analyst
We currently have a vacancy for a Service Desk Analyst fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client's IT team on site.
Your Tasks:
- User guidance and support (by video/chat/phone sessions or emails) regarding the use of premises information systems / ICT tools;
- Categorize and prioritize incoming tickets and users' requests, escalate where needed;
- Follow-up of related incidents, of any user's requests and bug reports;
- Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base;
- Conception and organization of user documentation for information systems and/or Service support procedures;
- Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution;
- Follow-up of service quality in the context of incident, problem and impediment management.
About European Dynamics
A technology provider specializing in software development, ICT solutions, and consulting services for public and private sector organizations.