Network Service Manager

Network Service Manager

We currently have a vacancy for a Network Service Manager fluent in English, to offer his/her services as an expert who will be based in Luxembourg. The work will be carried out either in the company's premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client's IT team on site.

Your tasks:

• Provide expert technical assistance on software-defined networking, micro-segmentation (firewalling) and related products or services as required: technical guidance, troubleshooting, performance optimisation, governance, monitoring;
• Manage diverse projects related to the day-to-day operations;
• Participate in the formulation, planning and definition of project requirements, liaise with stakeholders and internal customers, participate in requirements gathering and communicate results;
• Develop a deep understanding of internal business processes, oversee their continuous improvement and manage service reliability;
• Ensure quality of project documentation, meeting minutes and other relevant documents and deliverables;
• Participate in and coordinate project meetings and related activities;
• Supervise services delivered within the managed services portfolio;
• Ensure that the services delivered by the contractors are compliant and third parties processes/guidelines. Evaluate and implement security standards;
• The service provider will also be responsible for defining the strategy and future direction of the software-defined networking and firewalling service, including identifying opportunities for innovation and improvement, and developing business cases for new initiatives and investments.