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Application Support Engineer - Remote Eligible
Support and troubleshoot eGovernment applications to ensure seamless user experience
Remote
Junior
18 hours agoBe an early applicant
European Dynamics
A technology provider specializing in software development, ICT solutions, and consulting services for public and private sector organizations.
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Application Support Engineer
We are seeking a proactive and detail-oriented Application Support Engineer to join our eGovernment application support team. This role is focused on understanding, troubleshooting, and enhancing the functionality of eGovernment applications, ensuring a seamless user experience for our clients. The ideal candidate is passionate about software systems, has a strong foundation in service management, and excels in bridging the gap between end-users and development teams.
What You'll Do:
- 2nd level support: Address and resolve technical issues escalated from 1st level support, providing timely solutions and escalating to higher levels as necessary;
- Track, manage, and update tickets using service management tools (e.g., Jira, OTRS, ServiceNow) to ensure all incidents and requests are handled within SLA guidelines;
- Assist in maintaining and improving the ticketing process, utilizing ITIL and ITSM methodologies to enhance incident management and service delivery;
- Communicate effectively with development teams to report and follow up on issues, ensuring timely resolutions and updates for end-users;
- Produce clear and comprehensive meeting minutes, notes, incident reports, SLA statistics, and release planning schedules.
About European Dynamics
A technology provider specializing in software development, ICT solutions, and consulting services for public and private sector organizations.