Sales & Customer Service Officer
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Hobart Airport and City team on a casual basis!
Why join Europcar?
- A competitive hourly rate + casual loading + generous, uncapped incentive scheme
- Opportunity to maximize your income based on your exceptional performance with our incentive program
- Ongoing training and development to help you thrive and level up your career
- Be part of an international brand with exciting opportunities to work across AU/NZ and globally
- Need access to your pay sooner? Enjoy same-day pay via our trusted financial wellbeing provider
- Get rewarded for great referrals - earn cash through our Employee Referral Program!
- Company uniform provided
- Access exclusive discounts on private health insurance with Bupa
- Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!
- Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!
- Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
- Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day
Some of the key responsibilities include:
- Greet and assist customers in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquires and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
To be considered, you should possess:
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.