Head Of Fleet Support & Maintenance
Europcar Mobility Group
Head Of Fleet Support & Maintenance
Europcar Australia is seeking an experienced Head of Fleet Support & Maintenance to lead a critical function within our operations, ensuring operational readiness and reliability of our rental fleet.
Reporting to the Fleet Director, this full time role is responsible for all in-life vehicle activities, overseeing servicing, repairs, breakdown response and defect resolutions to ensure vehicles remain roadworthy, compliant and consistently available for rent. This role is based at our Head Office in Tullamarine, Victoria.
Why Join Europcar?
A supportive and collaborative team environment within a global organization
Opportunities for long-term career growth and development
Free onsite parking when you're in the office
Access to our Employee Referral Program - get rewarded for bringing great people into the team
Generous employee discounts including car hire for yourself, family and friends, plus offers with Bupa, Accor, annual flu vaccinations, and more
Wellbeing support through our Employee Assistance Program and free access to the Calm App - the #1 app for mental fitness
Embrace hybrid work with the flexibility to work from home one day a week
Some of the key responsibilities include, but are not limited to:
Lead and manage a central team of fleet support and maintenance staff, ensuring clear priorities, high performance, and effective day-to-day operations.
Oversee supplier relationships across maintenance, repairs, breakdown, tyres, and recovery services, ensuring performance against SLAs and cost efficiency.
Identify, analyse, and report on fleet maintenance trends, recurring issues, and downtime patterns to drive continuous improvement and strategic decision-making.
Maintain strict cost control across all maintenance activities, identifying savings opportunities and avoiding unnecessary spend.
Stay up to date with industry standards, regulatory requirements, and internal policies to ensure fleet compliance and operational readiness.
Collaborate closely with internal teams including operations, rental branches, and fleet planning to ensure alignment and service delivery.
Proactively manage off-road vehicles (VOR), driving fast turnaround and root-cause resolution to minimise non-operational fleet levels.
Support the procurement and negotiation of national fleet maintenance contracts, contributing commercial insight and operational requirements.
To be considered, you should possess:
Previous experience in fleet maintenance management
Passionate leadership, with the ability to inspire, motivate and develop a high performing team
Background in car rental / travel and tourism industry
Strong strategic capability with commercial acumen
Strong focus on continuous improvement and cost restraint
Exceptional level of communication skills, both verbal and written
Ability to work in a fast paced environment and under pressure to meet deadlines
Proficient in MS Office (Excel, Word and PowerPoint)
Well organised and great attention to detail
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).