Customer Service Returns Agent

Customer Service Returns Assistant

Europcar Mobility Group is looking for a Customer Service Returns Assistant. Europcar is committed to changing the way you move and values the contribution and diversity of its team. The company is fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Europcar is looking for a Customer Service Assistant at our xxxx location to work as part of our vehicle returns team. You will be working in a fast-paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

What we can offer you:

• Competitive basic salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Enhanced maternity and adoption leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Main duties:

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided)

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. Europcar offers a wide range of car and van rental services, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.