Customer Service Representative

Franchise Implementation Coordinator

We are seeking a highly organized and detail-oriented individual to join our team as a Franchise Implementation Coordinator. In this role, you will be responsible for supporting the successful implementation process of franchisees in various countries.

Key Areas of Responsibility

• Prioritizing and managing connections with franchisees, brokers, and sales teams.
• Acting as the primary point of contact for franchise brokers and partners.
• Conducting regular check-ins and evaluations of broker relationships.
• Keeping accurate records of broker interactions and feedback.
• Collaborating with franchisees to ensure a smooth onboarding process.
• Providing guidance and assistance in understanding franchise agreements and operational guidelines.
• Facilitating communication between franchisees and various internal departments.
• Assisting with the development and execution of franchise training programs.
• Addressing day-to-day queries and concerns from franchise & partners.
• Monitoring the progress of franchise implementation projects and ensuring timelines are met.
• Maintaining accurate records and documentation related to franchise activities.
• Regularly checking and updating accounts to ensure accurate information.
• Reviewing and maintaining web pages related to franchise connections.
• Collaborating with internal departments to support connection activities.
• Ensuring that all connections align with the franchise expansion strategy.
• Tracking and reporting on the progress of connections.
• Resolving any issues or inquiries related to franchise connections.

Key Skills

• Strong communication and interpersonal skills.
• Exceptional organizational and problem-solving abilities.
• Knowledge of franchise systems and operations (preferred).
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Prior experience in franchise support or related roles is a plus.
• Language skills: English is mandatory

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.