Project Services Coordinator – Medical Device Services

Project Services Coordinator – Medical Device Services

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

The Project Services Coordinator (PSC) provides project execution and administrative support for medical device testing and consulting engagements from initiation through completion. This role ensures projects are set up accurately in Eurofins' information management systems, that required project materials are complete and compliant (e.g., quotation, payment, samples, and documentation), and that project setup and execution are performed efficiently and proactively.

The PSC collaborates closely with Sample Administration, Operations, and Client Portfolio Managers to ensure seamless project starts, timely communication, and operational excellence across the Medical Device Services (MDS) network.

This position is ideal for someone who thrives in a fast-paced, cross-functional environment, demonstrates ownership of deliverables, and brings an entrepreneurial mindset to drive continuous improvement.

Key Responsibilities

• Create and manage project records in the laboratory information management system and supporting databases.
• Verify that all required materials – quotes, contracts, client purchase orders, payments, samples, and project information – are complete and correct prior to project setup. Proactively communicate the status of pending items to Client Portfolio Managers; hold accountability for their receipt.
• Coordinate with the Client Portfolio Managers and internal stakeholders to ensure projects are initiated accurately and on schedule.
• Maintain project documentation, timelines, and deliverables to ensure data integrity and traceability.
• Track project status and proactively follow up with internal stakeholders to remove blockers and maintain momentum.

• Manage sample/material receipt and verification alongside the Sample Administration Team.
• Downstream of Sample Administration efforts, confirm readiness for analysis and resolve any discrepancies.

• Identify opportunities to streamline workflows and enhance efficiency in project setup, data handling, and communication.
• Contribute to process documentation updates to support scalability across the MDS network.
• Demonstrate initiative in problem-solving and support cross-functional process improvement projects.

• Communicate clearly and proactively with Client Portfolio Managers regarding project status, sample readiness, and documentation needs.
• Participate in team meetings and provide updates on assigned project activities.

• Support the delivery of high quality, timely, and accurate client service.
• Facilitate client clarity by communicating administrative project logistics to Client Portfolio Managers.
• Ensure client requirements are understood, documented, and met in collaboration with Client Portfolio Managers.

Qualifications

Required

• 2-4 years of experience in project management, operations, or client services – preferably within a laboratory, technical, or regulated environment.
• Proficiency with Microsoft Excel and other project tracking tools.
• Demonstrated organizational skills and attention to detail.
• Strong written and verbal communication abilities.

Preferred

• Bachelor's degree in Business Administration, Management, Life Sciences, or related field.
• Experience with LIMS, CRM, ERP, or PSA systems (e.g., Salesforce, NetSuite OpenAir, Microsoft Dynamics 365).
• Exposure to medical device, pharmaceutical, or laboratory service industries.
• Basic understanding of project management methodologies or Lean/Six Sigma concepts.

Key Attributes for Success

• Entrepreneurial mindset with a drive for continuous improvement and operational excellence.
• Proactive approach – anticipates needs and takes ownership to resolve issues.
• Strong teamwork and interpersonal skills across cross-functional teams.
• Analytical and solution-oriented thinking; comfortable with data-driven decision—making.
• Adaptability and enthusiasm for navigating and improving evolving processes and organizational structures.

Additional Information

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.