Mid - level Application Support Engineer (MS SQL Server, Web Application) - English Speaking

Mid-Level Application Support Engineer (MS SQL Server, Web Application) - English Speaking

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In a nutshell, we are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.

Your role will include managing incidents and service requests, logging and tracking tickets, and ensuring their resolution within the agreed SLA. You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress. Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities. You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements. As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

Qualifications

Are you our kind of extraordinary? Your profile should include a BE, MCA, or an equivalent degree with minimum 3-4 years of experience in technical support or application troubleshooting. A strong understanding of Windows Server and MS SQL Server is essential, and hands-on experience with .NET-based web applications will be a plus. Familiarity with IT Service Management tools, ITIL processes, and enterprise support environments is preferred. If you have experience working with European customers, that will be an advantage. Excellent communication skills and the ability to collaborate effectively in an international setting are key to succeeding in this role. You are available to work in shifts. English language skills are needed.

As the role and Eurofins' teams are international, please ensure to submit your application in English.