Client Services Representative

Client Services Representative

Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world. Eurofins Biomnis is part of the Eurofins Scientific Group.

We are recruiting for a:

Client Services Representative

What we offer:

In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. The Wellbeing Committee plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

We offer competitive salaries, excellent training, and exceptional career prospects. You will receive an attractive salary and overall benefits package which includes Pension Scheme, Life Assurance, Income Protection, Higher Education Policy, Health Insurance, Employee Assistance Programme (EAP), Eurofins Employee Referral Programme, and you will be part of the company's Annual Bonus Scheme.

We're a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

We are currently seeking to recruit a Client Services Representative to join our Client Services Department at the Eurofins Biomnis laboratory in Sandyford, Dublin18.

So if you are a strong communicator, highly organized, with enthusiasm to see a problem through to the end, and with a passion for delivering first class service to your clients, this might be the role for you.

Training and development support will be given to you to help your progression within the organization.

Working Hours: 37.5 hours p/w

- Monday to Friday 9am - 5.30pm & 11.30am - 8pm, on a rotational basis.

- Availability to work a Saturday shift when required.

Job Description

The Client Services Representative will work in a team who work together to ensure a best in class service is delivered to Eurofins Biomnis customers.

• Use of Laboratory Information Management Systems in place in the laboratory.
• Be aware and compliant with of all the documentation related to your Department to include – Training Records, SOP's, Forms, including reading and acknowledging required documents on QPulse.
• Provide phone and email support for all Client Service requests and ensure best service to our Clients.
• Log all Service Requests on Eurofins Biomnis' CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.
• Provide clients with the support and information needed to manage their patient's health.
• Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.
• Actively liaise between the Laboratory and the client, to notify them of any critical patient information ranging from unusual results, to problematic specimens.
• Cover of Client Services department duties where there is annual leave or other lack of cover.
• Escalate issues as required to the Client Services Manager and keep Client Services Manager updated of any relevant Client issues.
• Recognize and alert the Client Services Manager of any unusual trends in client calls.

Qualifications

Education

• Leaving Certificate (or equivalent).
• A recognized computer/secretarial qualification an advantage.

Experience

• Ideally, 2 years' experience in a client service and/or secretarial role within another health care organization.
• A knowledge of healthcare/science an advantage.

Skills & Abilities

• Excellent English language and typing skills.
• Excellent phone manner and warm, approachable inter-personal and communication skills.
• Problem solver with strong organizational skills.
• Highly detail-oriented and deadline driven.
• Good listener.
• Attention to detail.
• Strong communication skills.
• Good team player.
• Flexible and can-do attitude, always willing to go the extra mile.
• Good experience of using MS office software.
• Knowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage.

Additional Information

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2024, Eurofins generated total revenues of EUR €6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Your data:

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Biomnis is an Equal Opportunities Company.