Business Application Support Specialist

Business Application Support Specialist

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Job Description

Provide software application support and troubleshooting to users and work closely with IT professionals to deliver new user requirements and features of existing applications. Provide business process support by analyzing and recommending solutions to business processes in order to improve overall business performance. Ensure proper integration and optimization across related systems. Understand business process flow and design. Suggest areas for business process improvement. Develop solutions to meet new requirements. Work with internal customers and providing timely applications support and troubleshooting. Act as liaison between application users and Information Technology professionals. Evaluate practices and processes to ensure applications fit client's needs. Manage competing requests and track varying stakeholder needs. Drive IT related company initiatives and projects to successful completion.

Qualifications

Minimum Qualifications:

Authorization to work in the US without immediate or future sponsorship. At least one year of process improvement experience. Bachelor's degree in life sciences, computer science, or another related science or engineering curriculum preferred but not required. Strong communication and interpersonal skills (verbal and written). Ability to focus on the big picture as well as be detail-oriented. Strong organizational, troubleshooting and problem solving skills. Capability to learn new software functionality and systems.

Additional Information

This role is Full-Time, First Shift, 8am-5pm M-F plus Overtime may be required when necessary. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.