Application Support Specialist

Application Support Specialist

More than a job - come to the labs of excellence! We are Germany's leading environmental analyst for chemical and microbiological investigations of water, air, and solids. Authorities, businesses, and service providers benefit from this, and we help make our world a little better.

The Eurofins Umwelt stands out through sustainability both in the company values and in the product and continues to grow. Do you want to realize your ideas and commitment in our modern laboratory company? Then you are exactly right here.

To strengthen our dynamic team Eurofins Umwelt West GmbH, we are looking for you at the location of Wesseling as soon as possible as an Application Support Specialist (m/w/d) – Solution Support L2/L3.

Job Description

You are responsible for the analysis, diagnosis, and resolution of complex incidents (Incidents & Problems) in the 2nd and 3rd level support for our core applications (e.g., LIMS, CRM, industry solutions). You conduct detailed data analyses using SQL to uncover the root causes and ensure data consistency. The care and configuration of applications are also part of your tasks, as well as the analysis and solution of interface problems (APIs, ESB, web services, file transfers). You analyze and understand data flows across system boundaries and work closely with the departments to understand the underlying business processes. You develop sustainable solutions, document them precisely, and support testing of bug fixes and new releases. You work according to established ITIL processes and use our ITSM tools to manage your tasks.

Qualifications

Database know-how: Good SQL skills (preferably for MS SQL Server and/or Oracle) for conducting data analysis and troubleshooting. Application affinity: The ability and motivation to independently delve into the functionality and technology of our diverse core applications. Experience in configuring applications is a plus. Interface understanding: Good understanding of various interface concepts (REST/SOAP APIs, (S)FTP, web services, message queues, ESB) and practical experience in troubleshooting. Technical foundation: Good understanding of server operating systems (Windows Server, Linux) and their interaction with applications. Methodical strength: Experience in systematic error analysis (log file analysis, debugging, root cause analysis) as well as knowledge of ITIL processes and experience with ticketing systems.

Additional Information

Look forward to:

• You are looking for a meaningful job: Work actively in the protection of our environment.
• Become part of a market leader: Benefit from the stability and innovation strength of a globally operating group.
• We offer a strong network: Become part of a nationwide team of specialists with numerous locations.
• You are looking for development opportunities: Take advantage of the many further training and career opportunities within the Eurofins Group.
• Sustainable commitment is important to you? We live sustainability – many of our locations are awarded for their commitment (e.g., Ecovadis Gold).
• Home office.
• Corporate benefits.
• Diversity and equal opportunity: Live a diverse and inclusive company culture and become part of the constant development.
• Celebrations and team building measures.
• Company pension scheme.

What you should still know about us:

The creativity of our employees (m/w/d) drives the company forward. We are looking for personalities who shape the future and make a difference. Customer orientation out of conviction and a responsible approach to natural resources bring us closer to our goal of being a worldwide market leader in all segments every day.

In just 35 years, Eurofins has grown from a laboratory in Nantes, France, to over 63,000 employees in a network of more than 950 independent companies in 60 countries with more than 900 laboratories. Eurofins offers a portfolio of more than 200,000 analytical methods for the assessment of the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products, as well as innovative services in the field of clinical diagnostics as one of the world's leading, emerging providers of specialized clinical diagnostic tests.

In 2024, Eurofins achieved a total revenue of 6.95 billion euros and has been one of the stocks with the best performance in Europe in the last 20 years.

We offer you a varied and attractive job in a successful international company after a corresponding period of training.

If we have piqued your interest, please apply via our online form with the button "Apply Now"! Please note that we exclusively accept digital applications for the sake of the environment.

We look forward to your application!