Application Support Specialist

Application Support Specialist

MORE THAN A JOB - COME TO THE LABS OF EXCELLENCE!

We are Germany's leading environmental analyst for chemical and microbiological investigations of water, air, and solids. Authorities, businesses, and service providers benefit from this, and we help to make our (surrounding) world a little better.

The Eurofins Umwelt stands out through sustainability both in the company values and in the product and continues to grow. Would you like to realize your ideas and commitment in our modern laboratory company? Then you are exactly right with us.

To strengthen our dynamic team Eurofins Umwelt West GmbH, we are looking for you at the location of Wesseling as soon as possible as an Application Support Specialist (m/w/d) – Solution Support L2/L3.

Job Description

• You are responsible for the analysis, diagnosis, and resolution of complex disruptions (incidents & problems) in 2nd and 3rd level support for our core applications (e.g., LIMS, CRM, industry solutions).
• You conduct detailed data analyses using SQL to uncover error causes and ensure data consistency.
• The support and configuration of applications are part of your tasks as well as the analysis and solution of interface problems (APIs, ESB, web services, file transfers).
• You analyze and understand data flows across system boundaries and work closely with the business departments to understand the underlying business processes.
• You develop sustainable solutions, document them precisely, and support the testing of bug fixes and new releases. You work according to established ITIL processes and use our ITSM tools to manage your tasks.

Qualifications

• Database know-how: Good SQL skills (preferably for MS SQL Server and/or Oracle) for conducting data analysis and troubleshooting.
• Application affinity: The ability and motivation to independently immerse yourself in the functionality and technology of our diverse core applications. Experience in configuring applications is a plus.
• Interface understanding: Good understanding of various interface concepts (REST/SOAP APIs, (S)FTP, web services, message queues, ESB) and practical experience in troubleshooting.
• Technical foundation: Good understanding of server operating systems (Windows Server, Linux) and their interaction with applications.
• Methodical strength: Experience in systematic error analysis (log file analysis, debugging, root cause analysis) as well as knowledge of ITIL processes and experience with ticketing systems.

Additional Information

Freue Dich auf

• You are looking for a meaningful activity: Work actively in the protection of our environment.
• Become part of a market leader: Benefit from the stability and innovation strength of a globally operating group.
• We offer a strong network: Become part of a nationwide team of specialists with numerous locations.
• You are looking for development opportunities: Take advantage of the many further training and career opportunities within the Eurofins Group.
• Sustainable commitment is important to you? We live sustainability – many of our locations are awarded for their commitment (e.g., Ecovadis Gold).
• Home-Office.
• Corporate Benefits.
• Diversity and equal opportunity: Live with us a colorful and diverse company culture and become part of the constant development.
• Celebrations and team-building measures.
• Company pension scheme.

Das solltest Du noch über uns wissen:

The creativity of our employees (m/w/d) drives the company forward. We are looking for personalities who shape the future and make a difference. Customer orientation out of conviction and a responsible approach to natural resources bring us closer to our goal of being a worldwide market leader in all segments every day.

In just 35 years, Eurofins has grown from a laboratory in Nantes, France, to over 63,000 employees in a network of more than 950 independent companies in 60 countries with more than 900 laboratories. Eurofins offers a portfolio of more than 200,000 analytical methods for the assessment of the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products as well as innovative services in the field of clinical diagnostics as one of the world's leading, emerging providers of specialized clinical diagnostic tests.

In 2024, Eurofins achieved a total revenue of 6.95 billion euros and has been one of the stocks with the best value development in Europe over the last 20 years.

We offer you a varied and attractive job in a successful international company after a corresponding period of training.

If we have piqued your interest, then please apply via our online form with the button "Now Apply"! Please note that we exclusively accept digital applications for the sake of the environment.

We look forward to your application!