Application Support Specialist

Application Support Specialist

MORE THAN A JOB - COME TO THE LABS OF EXCELLENCE!

We are Germany's leading environmental analyst for chemical and microbiological investigations of water, air, and solids. Authorities, businesses, and service providers benefit from this, and we help make our (surrounding) world a little better.

The Eurofins Umwelt stands out through sustainability both in the company values and in the product and continues to grow. Would you like to realize your ideas and commitment in our modern laboratory company? Then you are exactly right with us.

To strengthen our dynamic team Eurofins Umwelt West GmbH, we are looking for you as an Application Support Specialist (m/w/d) – Solution Support L2/L3 at the Wesseling location as soon as possible.

Job Description

You are responsible for the analysis, diagnosis, and resolution of complex issues (incidents & problems) in the 2nd and 3rd level support for our core applications (e.g., LIMS, CRM, industry solutions).

You conduct detailed data analyses using SQL to uncover root causes and ensure data consistency.

The maintenance and configuration of applications are part of your tasks as well as the analysis and solution of interface problems (APIs, ESB, web services, file transfers).

You analyze and understand data flows across system boundaries and work closely with the business departments to understand the underlying business processes.

You develop sustainable solutions, document them precisely, and support testing of bug fixes and new releases. You work according to established ITIL processes and use our ITSM tools to manage your tasks.

Qualifications

Database know-how: Good SQL skills (preferably for MS SQL Server and/or Oracle) for conducting data analyses and troubleshooting.

Application affinity: The ability and motivation to independently delve into the functionality and technology of our diverse core applications. Experience in configuring applications is a plus.

Interface understanding: Good understanding of various interface concepts (REST/SOAP APIs, (S)FTP, web services, message queues, ESB) and practical experience in troubleshooting.

Technical foundation: Good understanding of server operating systems (Windows Server, Linux) and their interaction with applications.

Methodical strength: Experience in systematic error analysis (log file analysis, debugging, root cause analysis) as well as knowledge of ITIL processes and experience with ticketing systems.

Additional Information

Freue Dich auf

• The chance for a long-term and varied job in a global and system-relevant company where no day is like the other. Our intensive training tailored to you with specific training and further education measures.
• Exciting and varied projects.
• An open company culture with flat hierarchies and short decision-making paths as well as a team in which collegiality is valued.
• A balanced work-life balance.
• Advantages such as JobRad and corporate benefits as well as occupational pension.
• Very good traffic connections including company parking.
• Diversity and equal opportunities: Live with us a colorful and diverse company culture and become part of the continuous development.
• Annual evaluation talks and employee satisfaction surveys.
• Employer subsidy for the Germany ticket.
• Regular employee events such as summer festivals, Christmas parties, etc.

Das solltest Du noch über uns wissen:

The creativity of our employees (m/w/d) drives the company forward. We are looking for personalities who shape the future and make a difference. Customer orientation out of conviction and a responsible approach to natural resources bring us closer to our goal of being a worldwide market leader in all segments every day.

In just 35 years, Eurofins has grown from a laboratory in Nantes, France, to over 63,000 employees in a network of more than 950 independent companies in 60 countries with more than 900 laboratories. Eurofins offers a portfolio of more than 200,000 analysis methods for the assessment of the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products as well as innovative services in the field of clinical diagnostics as one of the world's leading, emerging providers of specialized clinical diagnostic tests.

In 2024, Eurofins achieved a total revenue of 6.95 billion euros and has been one of the stocks with the best performance in Europe over the last 20 years.

We offer you a varied and attractive job in a successful international company after a corresponding training period.

If we have piqued your interest, then please apply via our online form with the button "Now apply!" Please note that we only accept digital applications for the sake of the environment.

We look forward to further applications!