Analytical Service Manager (ASM)

Analytical Service Manager (ASM)

Eurofins Scientific is an international leader in analytical and scientific-technical services, with more than 61,000 employees spread across 940 laboratories in 59 countries and an annual revenue exceeding 6,700 M EUR. We offer a unique portfolio of more than 200,000 analysis methods for the pharmaceutical, agri-food, environmental, and consumer goods sectors.

Our Laboratory is located in the Torrellano industrial park (Elche) and we are dedicated to conducting laboratory tests on consumer goods, specifically textile products, footwear, and Personal Protective Equipment (PPE). Since our inception in 2017, we have faced numerous challenges and achieved exponential growth that continues to develop. We are looking for committed, responsible individuals eager to develop professionally and contribute to our team.

Description of the Job

The Analytical Service Manager (ASM) is the main customer contact point in relation to the laboratory. They will be responsible for validating analytical reports, ensuring results are correctly and timely reported, as well as sharing technical and regulatory information with clients. Provide support to the sales team in the commercial process when necessary.

Main Responsibilities:

• Participate in commercial meetings and negotiation with prospects or clients.
• Support the sales team in the preparation of technical proposals.
• Identify new business opportunities and retention strategies with existing customers.
• Technically validate quotations and configure account preferences and orders.
• Interpret and validate analytical reports and invoices.
• Respond to technical and regulatory inquiries.
• Coordinate internal technical services directed to clients.

Main Functions and Competencies:

• Daily control of pending activities to ensure compliance with deadlines.
• Generation and review of the content of reports in accordance with specific client requirements.
• Validation and sending of reports.
• Efficient processing and management of customer complaints.
• Collaboration with Customer Service and Business Analyst departments for the internal configuration of the LIMS system according to client needs.
• Development of continuous improvement proposals to optimize existing processes and systems.

Requirements

Requirements for the position:

1. Minimum two years of work experience in a laboratory as a technician/assistant or in the laboratory's internal customer service department.
2. Specific higher education (food technology, chemical technology, chemistry, biotechnology, environmental protection).
3. Communicative level of English (C1).
4. Good knowledge of the Microsoft Office package (Outlook, Excel, Word).
5. High level of communication in different languages.
6. Good organization of work, ability to prioritize tasks.
7. Ability to work in a team.
8. Ability to work under pressure.

We value:

• Knowledge of the PN-EN ISO 17025:2018 standard.
• Experience working with LIMS (Laboratory Information Management Systems) and CRM (Customer Relations Management) systems.
• Knowledge of other languages such as German, French, or Portuguese.

Additional Information

What We Offer:

• Opportunity for professional development and internal promotion possibilities within the company.
• Continuous training and support for your professional growth.
• Competitive compensation package in accordance with experience and responsibility of the position.

If you are interested in this opportunity, want to be part of a prestigious international company, and meet the requirements, we encourage you to submit your application.

For more information or to send your application, contact our Human Resources team through the following email: RRHH_Elche@cpt.eurofinseu.com.

We look forward to your participation!