Level 3 Support

Level 3 Support Role

In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data & software architectures.

Required Skills

• Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Familiarity with release packaging and deployment: rundeck, ansible, etc.
• Understanding of SDLC and Agile frameworks.
• Knowledge and support experience with messaging systems such ActiveMQ, Kafka or Websphere MQ.
• Skills on identifying and tracing common network issues.

Typical Assignments

• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck or Azure DevOps for application deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp, Grafana, Splunk, etc.)
• Working knowledge of python scripting and Azure Cloud implementations.
• Supporting annual DR/BCP testing requirements
• Provisioning and setup of new linux servers
• Supporting user authentication and authorization processes and workflows
• Configuring authentication, Service Accounts, etc.
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues.
• Recommending and implementing infrastructure improvements.

Intangibles

• Industry experience - Enthusiasm to learn regulatory and trading workflows.
• Takes ownership and drives solutions to completion.
• Ability to multitask and troubleshoot during NY hours. Support on call rotation.

Education

• Bachelor's degree in computer science or related field.