Veterinary Customer Service Representative

Join Our Team at VESH as a Veterinary Client Liaison!

Are you passionate about animals and have a knack for excellent customer service? We are seeking a Client Liaison to join our dedicated team at VESH – South Deerfield!

Compensation: $19.50 - $24 pending knowledge and experience

Available Schedules:

• Open to part-time or full-time!
• Full-time would include four 9-hour shifts
• Rotating weekends, evenings, and holidays

Key Responsibilities:

As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming experience for both pets and their owners.

• Warm & Responsive Communication: Act as the first point of contact with clients, responding to inquiries in a warm, friendly, and confident manner. Promote our culture of excellence and commitment to high-quality customer service and patient care.
• Client Experience Management: Manage the client's journey, from gathering accurate client/patient information to invoicing. Ensure clients fully understand their pet's situation and associated charges.
• Medical Assessment: Helping clients understand their pet's condition by escalating calls to medical staff to help determine the appropriate course of action.
• Triage Management: Coordinate triage for walk-in patients by calling nursing staff for evaluations. Hand off patients to nursing staff calmly and confidently.
• Central Communication Hub: Serve as the central contact between clients, medical, and management teams. Direct information and inquiries to appropriate personnel.
• RDVM Inquiries & Reception Management: Handle RDVM callbacks, faxes, and inquiries. Oversee reception area operations, including financial transactions and medical recordkeeping.

About You:

• You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients!
• You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
• You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature.
• Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets.
• We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
• Fluent English skills (speaking & reading) are required for the role.

What to Expect:

• A Supportive Environment: Join a team that works like a team. We foster a welcoming atmosphere where every team member feels valued, supported, and encouraged to grow. From seasoned experts to those just starting out, we believe in mentorship and collaboration.
• Opportunities for Growth: At VESH, learning never stops. Our experienced doctors and technicians take pride in mentoring and guiding newer team members. You'll have the chance to expand your knowledge and refine your skills in a supportive environment.
• Commitment to Excellence: We believe in providing nothing but the best for our patients. Our team utilizes cutting-edge equipment and techniques to deliver top-notch care, ensuring every pet receives the treatment they deserve.

About Us:

We are a 24-hour, VEECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital. Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training along with providing critical & emergency pet care. We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, and of course Emergency and Critical Care.

Benefits:

• CE Allowance
• Paid Shoe Stipend
• Scrubs provided by VESH at no cost to the employee!
• Paid Time Off
• Sick Time
• Shift Differential
• Employee Pet Discount/Immediate Family Member Discount
• 401k
• Medical/Dental/Vision
• Short/Long Term Disability Insurance
• Life Insurance
• HSA/FSA

Why Choose Us?

• Variety and Challenge: Every day brings new challenges and opportunities to learn. You'll never feel stuck in a routine at VESH, where every case is unique and every patient deserves personalized care.
• Making a Difference: Join a team where your contributions truly matter. Whether it's saving a life in an emergency situation or providing comfort to a pet in need, your work at VESH has a meaningful impact on the lives of animals and their families.
• Professional Development: We're committed to helping you reach your full potential. From continuing education opportunities to hands-on training, we invest in your growth and development every step of the way.