Veterinary Customer Service Representative

Job Opportunity at Capital District Veterinary Referral Hospital

Capital District Veterinary Referral Hospital in Latham, NY, is currently seeking two full-time Client Care Specialists to join our dedicated team. Compensation starts at $22 and can increase up to $28 with advanced knowledge and experience. Shift differential between 12a - 7a: Base + $3.50.

Anticipated Schedule Options:

1. Swings: Tuesday, Thursday, Friday, Saturday 4p - 1a (Full time)
2. OR 2. Overnights: Thursday, Friday, Saturday 8p - 8a (Full time)

About the Role:

As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests. Responsibilities include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role.

About Us:

At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while nurturing the human-animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!

Benefits of Joining Our Team:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = Double Pay!
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with Employer Match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Access to VetGirl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for LVTs.
• Financial support and onsite mentorship for those pursuing VTS certification

Ready to embark on a fulfilling career journey with Capital District Veterinary Referral Hospital? Apply today and be part of a team that's shaping the future of veterinary care!