Veterinary Client Services Representative, FCVS

First Coast Veterinary Specialists & Emergency Client Services Representative

Are you passionate about animals and love helping people? Join First Coast Veterinary Specialists & Emergency as a part-time Client Services Representative and play an essential role in delivering compassionate, expert care to pets and their families.

Compensation: $18 - $20/hr, based on experience. Additional shift differentials offered.

Schedule: Sundays, 8AM - 8PM or 12PM -12AM, Open shifts and Holiday shifts available if desired.

First Coast Veterinary Specialists and Emergency in Jacksonville Beach is seeking an experienced Part-time Veterinary Client Services Representative (CSR) for our emergency department. We are looking for someone who understands the importance of providing superior customer service and possesses excellent communication skills, who is friendly, professional and courteous. It is important for this person to be able to multi-task with continuous interruptions. We are seeking individuals with strong emotional competencies; those that are self-aware, have infectious positive attitudes, authenticity and caring empathy toward others. We strive for excellent patient care, client service, client education, and staff development.

About You: You are an experienced Veterinary Client Services Representative dedicated to outstanding client service and excellent care. You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value. You can adapt to the individual needs of each client and their patient, are eager to continue enhancing your skill set, and truly want to make a difference.

Key responsibilities include:

• Greeting and admitting patients and clients
• Answering a multi-line phone system and routing calls
• Managing medical records, emails, and faxes
• Processing payments and client checkouts
• Maintaining a clean and organized reception area
• Supporting the team with additional administrative duties

Requirements:

• High school diploma or equivalent
• Veterinary office experience required
• Excellent verbal and written communication skills
• Comfortable working around sick or injured animals in a clinical setting
• Skilled in using phones and computers
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

First Coast Veterinary Specialists & Emergency is a small animal surgical center specializing in soft tissue, neurology, orthopedic surgery, and emergency care. At FCVSE, you will work side by side with some of the top surgeons and technicians in their field. Our team is dedicated to keeping a warm, welcoming, and friendly atmosphere. No one works alone - we are eager to jump in and help others where we can. Our team treats each other with respect and kindness. Our Doctors and Technicians truly value each team member for who they are and each unique experience they bring to the team.

Join First Coast Veterinary Specialists & Emergency as a Client Services Representative and become a vital part of a compassionate and expert veterinary team. You'll be the friendly, professional face of our hospital—answering phones, checking in clients, processing payments, and supporting our team. As the first point of contact for our clients, you'll help create a welcoming experience while keeping hospital operations running smoothly.