Veterinary Client Service Representative - Relief, EAHCC

Veterinary Client Service Representative-Relief

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Emergency Animal Hospital of Collin County (EAHCC). We're on the lookout for Relief Client Service Representatives to join our growing team!

At the Emergency Animal Hospital of Collin County (EAHCC), our mission is to create a comprehensive pet health care environment that delivers superior customer service while addressing the needs of pets, clients, and referring veterinarians. We pride ourselves on offering a wide range of emergency services, including in-house diagnostics like blood work, radiographs, ultrasound, emergency surgery, fluid therapy, blood and plasma transfusions, oxygen kennels, endoscopy, and EKGs—all available 24/7/365.

About the Role:

As a Client Service Representative, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests. Responsibilities include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation.

Compensation: $18-$22 hourly, based on experience. This is a per diem position.

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Why EAHCC? At Emergency Animal Hospital of Collin County (EAHCC), we're building a team of experienced professionals who are passionate about patient care and excited to foster a culture of teamwork, kindness, trust, and fun. We believe in valuing each person as an individual, utilizing the unique experiences and knowledge they bring to the table.

Our team is always prepared to handle emergencies, with no appointments necessary. We operate on a first-come, first-serve basis, prioritizing patients with the most severe or life-threatening conditions through a thorough triage process. Our skilled veterinary team ensures that all dogs and cats, regardless of breed or size, receive top-notch care, from diagnostics to life-saving surgeries.