Per Diem Client Service Coordinator

Client Service Coordinator

Are you passionate about providing exceptional service and creating a welcoming environment for pets and their owners? SAGE San Francisco is looking for a Client Service Coordinator to join our team on a per diem basis, picking up shifts as needed. If you thrive in a fast-paced environment and enjoy making a difference in the lives of animals and their families, we'd love to hear from you!

Key Responsibilities:

• Client Interaction: Welcome clients and their pets, ensuring a positive and supportive experience
• Appointment Management: Schedule and coordinate appointments, procedures, and clinic operations
• Communication: Answer phone calls, respond to emails, and provide service information
• Record Keeping: Maintain accurate client and patient records while ensuring confidentiality
• Check-In & Check-Out: Process client paperwork, verify information, and handle payments
• Billing: Assist with calculating fees, processing payments, and invoicing
• Client Education: Provide pet care information and answer general questions
• Facility Maintenance: Keep the reception area organized and welcoming
• Team Collaboration: Work closely with veterinary staff to ensure seamless operations
• Emergency Response: Handle urgent situations calmly, directing clients appropriately
• Problem Solving: Address client concerns with professionalism, escalating as needed

Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience (veterinary hospital experience preferred)
• 1+ years of hospitality experience (creating a welcoming and professional environment for clients)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to type 45+ WPM and use a 10-key calculator
• Comfortable entering data into medical records with accuracy and efficiency

Who You Are:

• Strong customer service and communication skills
• Warm, professional, and compassionate demeanor
• Organized, adaptable, and able to multitask in a fast-paced environment
• Problem-solver with discretion and attention to confidentiality
• Basic computer skills and willingness to learn veterinary software
• Prior veterinary or customer service experience is a plus, but a positive attitude and eagerness to learn matter most

Work Schedule:

This is a casual, on-call position with shifts available as needed. New casual employees are required to complete a minimum of four full training shifts (8 hours each) before being eligible to pick up independent shifts. Additionally, casual team members must commit to working at least one shift per month to maintain active status.

Compensation:

$22 - $26 hourly. $5.50/hr differential paid for any hours worked between 6pm - 6am

Benefits:

• Competitive wages based on experience and skills.
• Health and wellness programs, including health, dental, vision, disability, and life insurance.
• Flex-spending accounts and 401(k).
• Employee Assistance Program (EAP).
• Vacation and sick time accrual.
• Uniforms provided.
• Opportunities for growth and advancement within the organization.

Let your passion for animals and customer care shine in a role where you truly make an impact!