Operations Program Specialist

Operations Program Specialist

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role

At Ethos, our Operations Program Specialists play a vital role in ensuring the accuracy, efficiency, and scalability of our life insurance operations. Embedded within the Insurance Customer Operations team, they bring strong organizational skills, attention to detail, and problem-solving abilities to manage escalations, maintain process documentation, track operational trends, and support product launches.

The ideal candidate is proactive, highly organized, and thrives in a fast-paced, cross-functional environment. You'll serve as a bridge between carriers, internal teams, and leadership—keeping processes running smoothly, ensuring accurate reporting, and supporting initiatives that directly impact customer and partner experience. Flexibility and adaptability are essential, as you'll balance recurring operational work with ad hoc requests and special projects.

Duties and Responsibilities:

• Support the execution of day-to-day operational workflows across assigned business areas.
• Monitor and respond to escalated issues, ensuring timely resolution and clear communication with stakeholders.
• Maintain accurate process documentation and update procedures as workflows or requirements change.
• Prepare meeting materials, reports, and summaries to track performance, trends, and recurring issues.
• Identify and track operational trends, partnering with cross-functional teams to address root causes.
• Coordinate intake, tracking, and follow-up for recurring and ad hoc operational requests.
• Assist in the rollout of new products, services, or operational initiatives, including training and documentation support.
• Collaborate with internal and external partners to ensure consistent, efficient, and accurate process execution.

Qualifications and Skills:

• 2+ years of experience in insurance operations, carrier support, or program coordination (life insurance experience preferred).
• Strong organizational skills and ability to manage multiple priorities under tight timelines.
• Excellent written and verbal communication skills, with an ability to clearly document processes and procedures.
• Proficiency with productivity tools (Google Workspace, CRM systems, project management platforms).
• Attention to detail and commitment to maintaining operational accuracy and compliance.
• Proactive problem-solver with a track record of identifying and addressing process inefficiencies.

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.