Customer Service Administrator

Customer Service Administrator

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Administrator in Athy!

This role is a 6 month Fixed Term Contract.

The Customer Service Administrator provides crucial administrative support for the wider Customer Services Team.

What you'll do:

• Manage call lines for internal and external calls.
• Manage reception duties, including greeting visitors, sending samples, and receiving deliveries.
• Oversee and filter 3 separate inboxes, check customer orders, and direct enquiries to the appropriate teams.
• Support the sales team by inputting leads into Salesforce.
• Provide general administrative support, including handling post, sending couriers, and ordering office supplies.
• Any other ad hoc administrative duties.

What you'll bring:

• Previous experience in a receptionist or administrative role or other relevant support experience.
• Ability to work in a fast-paced environment.
• Strong prioritisation and organisational skills, with the ability to work on own independent initiative while collaborating with the team.
• Good communication skills and a customer-centric professional approach with colleagues and customers.
• Basic IT skills.

Why join us?

• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.