Customer Service Representative

Customer Service Representative

Electronic Theatre Controls (ETC), a global leader in events lighting technology, is actively recruiting for a Customer Service Representative based out of our Hong Kong office. Well qualified candidates will have excellent customer service skills, strong communication skills in English, Cantonese and Mandarin and experience in order processing.

If you're interested in becoming part of our team in a challenging, yet fulfilling role and want an opportunity to showcase your talents, we'd love to hear from you! Please consider working for a ETC where you will receive big company benefits, with a small company feel. Our motto is to have fun and make money, and we do just that, every day!

Representative Responsibilities:

• Understand customer purchase orders and enter accurately into the manufacturing system.
• Handle item return/exchange requests
• Coordinate with logistics teams
• Relay customer issues and concern to appropriate departments for resolution.
• Other duties as requested or assigned.

Minimum Qualifications:

• 2+ years of job-related experience
• 1-3 year work experience in a Customer Service a definite advantage
• Demonstrated ability to work independently
• Demonstrated experience in a team environment
• Theatrical experience and/or product knowledge helpful, but not required
• Positive, patient, and problem-solving mindset
• Attention to detail
• Proficient in MS applications including Word, Excel, and Chinese Word Processing
• SAP Knowledge would be definite advantage
• Good command of written and spoken English and Mandarin
• Excellent command of spoken Cantonese
• General shipping carrier/process knowledge