Consultant (professional Services)

Professional Services Consultant

A Professional Services Consultant will play a key role on the delivery process by implementing Esker's on Demand cloud SaaS solutions and overall create a successful consulting relationship with clients. The PS Consultant contribution is focused on understanding business process automation needs and making them fit with clients' expectations by demanding and time-sensitive projects, requiring the best and the brightest in the industry.

Main Responsibilities:

Consulting:

• Learn and keep updated about Esker solutions in order to offer the best service performing the last innovated features and looking for the enhancement of them.
• Work as part of a team following the stages designed in collaboration with the rest of roles like Engagement Managers or Architects.
• Utilize a variety of technologies to extend standard functionality of Esker solutions such as background logic, end-user interface, reports and workflow to meet client business requirements.
• Understand business objectives in order to connect Esker solutions with customers' needs.
• Work closely with customers to define requirements, test the application end to end and train end users as well as provide all the assessment needed.
• Document product configurations and custom development for customers or internal stakeholders (CX,ESS) helping in reporting needs.
• Trouble-shoot issues that arise in the course of configuring solutions and ensure these are resolved to the satisfaction of the project manager.
• Work with Sales, Research & Development (R&D), Customer Experience (CX) and Esker Solution Support teams.
• Identify improvements to our solutions, processes or supporting documentation.

Technical:

• Participate in planning and scoping of the project as well as in the Increment Planning Workshop by providing the technical knowledge.
• Supporting the solution design, effort estimation, and project planning.
• Implement Esker's on Demand cloud SaaS solutions making real the project built by running and setting in process the different development stages.
• Responsible of solution's configuration providing structure and standardization, taking care of procedures and ensuring the quality of the final product.
• Prepare solution's installation taking into consideration possible technical issues and solutions to manage them.
• Take to production the solution according with customer's needs and ensuring that it will work with all the features planned and under conditions agreed.
• Create and execute test cases to validate development and product configurations that help to ensure the functionalities will run under expected.
• Develop or configure Esker solutions to integrate with customer ERP systems or custom external applications.

Essential Experience:

• Understand and be able to consult on Procure to Pay and/or Order to Cash business processes.
• Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience).
• 3+ years of experience as functional and technical expert administrating these processes and/or ERP related ones.
• 3+ Experience in delivering projects and pulling things together to meet end-results on time.
• 5+ years of experience in software development and package implementations preferably either in a software company, system integrator or in house.
• Experience defining and developing business requirements and functional specifications.
• Lead internal and customer facing demonstration of solution and any custom development.
• Exposure with: JavaScript, XML, JSON, relational databases (Oracle, SQL Server).
• Experience in: Automated unit tests, C#, Git, SOAP, REST, TypeScript, Webservices.
• Understanding and business knowledge of Enterprise Resource Planning (ERP) a SAP, Oracle, JDE.
• Object-oriented programming.
• Understanding and business knowledge, bookkeeping of accounting and finance mandatory.
• Familiar with different ERP systems (e.g. SAP FI/MM, Oracle) in order to integrate our solutions with them.
• Working in international projects in a multicultural team.

Education:

• Bachelor's degree preferably in computer science or engineering.
• Knowledge in Procure to Pay and/or Order to Cash business processes is a plus SAP.
• English and Spanish, professional level.
• French is a plus.

Competencies:

• Strong customer orientation skills focused on external customers and any other stakeholder part of the project.
• Excellent verbal, written communication, interpersonal and presentation skills.
• Business vision able to understand and connect Esker solutions and customer's needs.
• Ability to work as part of a team or independently to meet project goals.
• Ability to work well with other departments and varying levels of management.
• Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously.
• Solving-issues profile able to identify needs and solutions by assess different customers' scenarios.
• Adaptability to understand possible unexpected changes.
• Analytical thinking as working method.
• Able to work with autonomy based on a guidance and procedures.
• Willing to provide proposals to improve technical aspects, procedures or methodology.
• Focused on quality to ensure Esker standards gets appropriately.
• Learning orientated and open minded.
• Ability and flexibility to travel (domestic and/or international).

What we offer you - #PositivelyFulfilled:

• An international environment.
• An agile organization.
• Flexible working hours and flexible workplace.
• 23 days of vacation and 1 day / year of seniority is added up to a maximum of 30 days/year.
• Private Health Insurance.
• Meal Tickets.
• Stay active: Take advantage of our flexible remuneration plan.
• Full onboarding including a stay at our Lyon headquarters.
• Volunteer on your CSR day.