Application Support Analyst - Remote Eligible

Escalent Job Opportunity

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world's leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Why Escalent? Once you join our team you will have the opportunity to...

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
• Gain exposure to a rich variety of research techniques from knowledgeable professionals.
• Enjoy a remote first/hybrid work environment with a flexible schedule.
• Obtain insights into the needs and challenges of your clients—to learn how the world's leading brands use research.
• Experience peace of mind working for a company with a commitment to conducting research ethically.
• Build lasting relationships with fun colleagues in a culture that values each person.

About the role

In this role you will work as part of a centralized operations team and respond to continual and varied requests from other colleagues to support the work we do for our clients via a support queue. These requests may include:

• Managing and prioritizing multiple requests via a support queue.
• Working with applications that bring an innovative new approach to market research and co-collaboration.
• Quality assurance testing on both mobile and web browsers for our Catalyst platform.

Who You Are?

You are dynamic, effective at multitasking, detail-oriented and analytical. You are experienced and comfortable with technology and like to explore and innovate. You enjoy learning and figuring out new things. You are eager to contribute and collaborate through quality, commitment, courtesy and teamwork. In addition, you have demonstrated experience with the MS Office Suite and proven understanding and an aptitude for web-based programming languages. Most importantly, you work best in a collaborative work environment that is focused on excellence and customer satisfaction.

Desired Skills & Experience

• Bachelor's degree or other relevant qualification and 2+ years of professional experience.
• Familiarity with applications focused on bug tracking and repositories (e.g. Jira, Confluence)
• Demonstrated success at prioritizing tasks, working independently, and handling detailed-oriented requests.
• Strong computer skills and comfort with Excel and Word
• Comfortable and articulate in working directly with colleagues and teammates.
• The ability to effectively communicate verbally or in written form