Quality Control Coordinator - Event Ops

Quality Control Coordinator - Event Ops

Job Category: Event Operations

Requisition Number: QUALI001406

Location: Ernest N. Morial Convention Center, New Orleans, LA 70130, USA

Description

Major Accountabilities include the following. Other duties may be assigned.

Quality Control Inspections

Review electrical installation plans for accuracy, feasibility, and alignment with event layouts and service orders.

• Conduct regular inspections of event spaces, installations, and floor activities, including setup, live operation, and teardown to verify that services meet safety, operational, and service requirements.
• Monitor the work of internal teams and contractors to ensure all services meet facility requirements, safety standards, and contractual obligations.
• Collaborate with Event Operations and vendor teams to resolve quality-related concerns in real time, ensuring timely, professional resolution.

Compliance Monitoring & Coordination

Serve as the on-site quality assurance liaison during events, responding to client- and electrical-related concerns professionally and promptly.

• Develop and maintain quality control procedures for event setups, breakdowns, and facility operations.
• Participate in pre-event planning discussions or site walkthroughs when required to clarify service requirements and expectations.
• Collaborate with Event Operations leadership to recommend improvements to electrical service workflows that impact event quality and efficiency.
• Monitor vendor compliance with service-level agreements (SLAs) and facility policies.

Reporting & Documentation

Support the development and implementation of standard operating procedures (SOPs), tracking systems, and other documentation related to quality checks and electrical setups.

• Document quality control inspection findings, action items, and corrective measures taken.
• Generate regular reports on event quality performance, highlighting trends and areas for improvement.
• Maintain up-to-date records of quality audits and inspections, ensuring compliance with internal and external standards.

Other Skills and Abilities

• Ability to document inspection findings, maintain records, and generate quality reports
• Possess excellent verbal, written and interpersonal skills.
• Possess excellent analytical and problem-solving skills.
• Strong attention to detail and a strong commitment to producing high-quality outcomes.

Experience

Required

Associate degree or equivalent from a two-year college or technical school; and two to four years related experience and/or training working in large-scale venues, convention centers, or live event environments preferred; or equivalent combination of education and experience.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.