Customer Service Representative (816510)

Customer Service Representative

Customer Service Representative for call center is responsible for handling inbound and/or outbound customer interactions, addressing inquiries, resolving issues, and providing information about services. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure a positive experience.

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Make outbound calls to follow up on customer issues or provide updates
• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers applications and encourages its completion when appropriate
• Provides information about community resources
• Records all transactions properly
• Escalate complex issues to supervisors or specialized departments when necessary
• Other duties as assigned

High school diploma or GED and two years of college coursework OR high school diploma or GED and two years of customer service OR equivalent combination of education and experience. Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help. Uses tact, diplomacy, and persistence in providing suggestions to customers. Is friendly, courteous and presents herself/himself as a professional. Is able to handle effectively situations where a large number of customers want her/his attention at the same time.

All your information will be kept confidential according to EEO guidelines. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that may be required of this role. Hourly Wage $20 - $22.