Business Service Coord - wecare - Onsite

Business Service Coord-WeCARE - Onsite

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Optimizes employment opportunities and vocational rehabilitation services available for customers, including opportunities available through development of transitional employment. Uses Active Staffing and other contacts to conduct employer outreach to identify employers that are able to provide transitional employment with a goal of permanent hire. Develops transitional employment agreements and submits them to supervisor for approval. Coordinates screening and referral of customer candidates for transitional employment. Builds relationships with transitional employment employers to ensure satisfaction with transitional services candidates. Prepares customers for transitional employment interviews; understands company culture and needs and ensures the customer is able to fulfill those needs.

Conducts employer outreach to identify potential employment for vocational rehabilitation fast track customers, includes marketing of on-the-job training and other means to support employment. Understands and incorporates accommodations into employer communications to maximize customer employment opportunities. Builds relationships with employers to ensure satisfaction with services and repeat business.

Matches customers to jobs available in WeCARE and other systems; refers customers to jobs. Prepares customers for interviews; understands company culture and needs and ensures the customer is able to fulfill those needs. Conducts work readiness sessions in small groups or one-on-one with customers. Reviews labor market information, assists with resume preparation, job applications, and interviewing skills development. Coordinates with job developers from other organizations, including Workforce1, to ensure customers have access to a broad array of employment opportunities. Conducts customized employer outreach to accommodate specific customer needs. Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted. Maintains follow-up contact with employers to determine satisfaction with services and plan for quality improvement.

Qualifications

Bachelor's Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing services in a clinical or social service environment, or an equivalent combination of education and experience. Experience in programs that place customers in employment. Experience in a fast-paced, team environment that is performance driven. Exceptional customer and employer service and engagement skills; prefer training or experience in motivational interviewing techniques. Excellent organizational skills and strong attention to detail. Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable. Experience in assessing the need for and making reasonable accommodations for customers. Knowledge of laws and regulatory requirements related to program responsibilities. Ability to use various electronic systems to carry out duties and responsibilities.