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Mortgage Customer Service Agent
Handle mortgage-related customer inquiries and update credit files with accuracy and compliance
Heredia, Heredia, Costa Rica
Entry Level
11 hours agoBe an early applicant
Equifax
Provides consumer credit reporting, risk assessment, and data analytics services to lenders, businesses, and governments worldwide.
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Job Title
What you'll do in this position:
- Inbound calls from bank entities related to mortgage loans.
- Update credit files with high-quality standards, applying documented rules and procedures.
- Provide support and education regarding credit information, file interpretations, and products.
- Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
- Ensure compliance with the company's procedures and policies.
- Work in a team environment and customer-centric culture.
What experience you need:
- English proficiency B2 or above.
- High School Diploma.
- At least 6-months of experience in a call center environment.
What could set you apart:
- Accountability, Curiosity, Collaboration, Think and Act differently, Trust.
- Six months of experience with Google Suite/Microsoft Office (Word and Excel).
- Knowledge in mortgage or credit reports.
Primary Location:
CRI-Heredia
Function:
Function - Fulfillment / Operations
Schedule:
Full time
About Equifax
Provides consumer credit reporting, risk assessment, and data analytics services to lenders, businesses, and governments worldwide.