Business Transformation Engineer - Specialist

Business Transformation Engineer

The Business Transformation Engineer is a key driver of strategic change at Equifax, moving beyond simple process fixes to design and implement truly transformative, technology-driven solutions. This role is responsible for executing root cause analysis for complex business problems and designing entirely new processes that leverage cutting-edge technologies like RPA, AI/ML, Agentic-AI, Cloud Computing, and Data Analytics. The work is crucial for modernizing the business while ensuring seamless integration with the existing technological and operational ecosystem.

What you'll do

• Provide strategic consultation for highly complex business problems in order to identify and deliver optimization, automation and other efficiencies in cost and productivity.
• Mentor and guide senior, mid, and junior engineers to enhance their technical expertise and problem-solving capabilities.
• Lead the quality assurance process, conducting detailed reviews of project deliverables to ensure they meet established technical standards and business objectives.
• Foster the development and implementation of a continuous improvement culture.
• Drive internal continuous improvement by developing and standardizing reusable templates and best practices, thereby shortening delivery times and ensuring exceptional deliverable quality.
• Manage the documentation and mapping of current business processes through process maps (BPMN 2.0), value stream maps, SIPOCs and other similar artifacts.
• Define the problem statistically, leveraging facts, trends, and projections to establish a clear data-driven narrative.
• Pinpoint inefficiencies by applying Lean Six Sigma, Total Quality Management (TQM), Kaizen, Lean Start Up, Theory of Constraints, Agile and other advanced process analysis methodologies and techniques.
• Design ideal brand-new processes (future state) through rigorous internal and external benchmarking, identifying successful practices used within Equifax and across the services industry.
• Actively research, evaluate, and strategically apply emerging and edge technologies, including but not limited to: RPA, AI, ML, Agentic-AI, Cloud Computing and Data Analytics.
• Create actionable blueprints from business requirements through conceptual solution designs that serve as foundation for the tech-development. These designs detail how to integrate various systems and leverage modern, edge technologies to operationalize the business processes.
• Assess proposed solutions for feasibility across technical, financial, and security-compliance dimensions.
• Coordinate the successful implementation of approved solution proposals, crafting detailed execution plans, fostering collaboration between business and technical stakeholders, and ensuring widespread adoption through strategic change management.
• Provide regular updates to executive levels on the outcomes and value generated by the implemented solutions.

What experience you need

• University degree in Industrial Engineering with strong Digital Transformation skills or demonstrated experience as a Computer Engineer with Lean Six Sigma skills; Master's degree preferred.
• 8+ years of professional experience, with 5+ years focused on digitally transforming processes in the services industry.
• Proficient in English oral and written (B2)
• Hands-on practice experience using the Lean Six Sigma methodology and statistical analysis.

What could set you apart

• ASQ Lean Six Sigma Black Belt Certification or similar.
• UiPath Certified Professional Automation Developer Associate
• Google Cloud Engineer
• Programming in Python / UiPath
• Scrum Master Certification
• Experience with architectural frameworks like TOGAF

Primary Location: CRI-Heredia CRI-Sabana

Function: Function - Project, Program and Process Management

Schedule: Full time