HR Advisor

HR Advisor

Epos Now is a cutting-edge cloud-based business operating within the payments and POS space empowered by a global workforce supporting consumers across 8 countries. Our company values are easy to explain – we are dynamic, human, honest and passionate about providing awesome service. We are looking for a HR Advisor who is accountable for the full spectrum of the HR activities at Epos Now, this role is a true generalist role. Reporting to the Director of People and Culture, this role is accountable for the day-to-day delivery of the HR service and support in the development of our key people agenda/strategy

Responsibilities

• Lead, motivate and develop the team
• Coordinate team workload and set expectations
• Manage overall team performance and delivery
• Makes recommendations and takes ownership of operational improvements that are in line with company objectives and values
• Ensures accurate data processing and input of the team
• Deputising for the Head of HR in meetings and other required activities -including during holidays and absences
• Being a point of escalation for the direct reports and fielding escalations
• Ensuring workforce planning and succession planning are in place across the business.
• Overseeing contract/payroll/asset aspects of onboarding
• Coach and support leaders and managers in all HR employee relation cases, conducting case reviews periodically to ensure accurate records and process has been followed
• Ensuring managers are trained and competent to deliver any employee relation activities
• Supporting managers to deliver fair and competent disciplinary, performance management and capability management procedures in accordance with country-specific legislation
• If required, dealing with ACAS and Tribunal Claims
• Work with managers to reduce absence and unwanted turnover

Qualifications

• SHRM qualification
• Proven experience as an HR generalist
• People management experience
• Experience in managing/overseeing payroll
• Excellent HR Systems experience
• Excellent communication skills, including written and verbal.
• Excellent relationship-building skills
• Experience in active contribution to change and projects
• A strong understanding of employment law and HR best practice
• A professional and credible approach to business and HR
• Passion and demonstrate a business-first mindset
• A results-focused approach
• Excellent customer service experience