Lead Office Service Specialist

Lead Service Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description: The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Essential Job Responsibilities:

• Ensure all work is efficiently aligned between you and one other team member.
• Significant email monitoring, managing email responses, and tracking completion.
• Perform general facilities services including but not limited to conference services, food services, front desk coverage, kitchen maintenance, supply snack ordering, misc. inventory maintenance, printing & document production, mail services, transitioning hoteling offices, back-up AV set-up and light IT support. Assign production tasks to team members.
• Production print and document assembly represents approximately 10% of the role, but is inconsistent and can often hit in waves, consuming major portion of day when it hits.
• Work independently on production print projects assignments, often at a satellite copy center without direct supervision.
• Ensure all projects have been properly completed and quality checked.

Qualifications & Requirements:

• High School Diploma or GED
• Minimum of 2 years work experience, preferably in facilities or general office support. Preferably in a mail or production, copy, print or scanning environment.
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Outlook, and MS Word, Excel and Outlook
• Familiarity with tracking and/or hoteling software desired (Maptician)
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Work 8:00a.m to 5:00p.m with ability to flex as needed for client demands

The Compensation range for this role is 23.34 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.