AI Platform Support Engineer

QA And Support Engineer

Epiq is at the forefront of legal technology innovation, building the next generation of AI-driven solutions. This is a brand-new role—you'll be the first dedicated QA and Support Engineer on our team, shaping quality standards and processes from the ground up. If you're passionate about technology, quality, and making an impact, this is your opportunity to lead and grow.

As an AI Support Engineer, you will ensure the reliability, performance, and quality of our software solutions. Your role combines quality assurance, technical support, and documentation to help deliver high-performing systems.

Key responsibilities include:

• Designing and executing manual and automated test cases.
• Reviewing code and contributing to automated testing frameworks.
• Using SQL for data validation, automated testing, and troubleshooting.
• Creating technical documentation for internal wikis and internal client teams.
• Providing break-fix support and collaborating with developers to resolve issues quickly.
• Enhancing, monitoring, logging, and alerting to proactively identify and address issues.
• Driving QA best practices and helping define standards for future hires.

What we're looking for:

Required skills & experience:

• Bachelor's degree in computer science or related field (or equivalent experience).
• Hands-on experience in software development or QA.
• Familiarity with .NET or Python (especially for AI-related projects).
• Strong SQL skills for testing and troubleshooting.
• Understanding of testing methodologies (unit, integration, regression, UAT).
• Excellent communication skills for both technical and non-technical audiences.
• Ability to create clear, detailed technical documentation.

Preferred skills:

• Knowledge of object-oriented programming (C#, ASP.NET, etc.).
• Experience with cloud environments (AWS, Azure).
• Familiarity with bug tracking and project management tools.
• SQL proficiency for automated testing and code review.

Why this role is unique:

• First QA hire – you'll set the tone for quality and support across our development efforts.
• Exposure to AI – work closely with developers building next-gen AI solutions.
• Career growth – opportunity to evolve into Engineering, Product Development, or management.

The compensation range for this role is 85,000 to 105,000 USD annually and may be eligible for an annual bonus. Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.