Insurance Business Applications Operations Leader

Insurance Business Applications Operations Leader

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" – people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW: We are seeking a strategic and hands-on Insurance Business Application (BA) Operations Leader to oversee the Support, Training, and Conversion Teams within our Business Applications technology group. This role is critical to ensuring operational excellence, driving user adoption, and supporting the successful implementation and maintenance of our core business systems across the organization. The BA Operations Leader will be responsible for setting performance metrics for support teams, designing and delivering training programs, overseeing the migration process during system conversions, and regularly reviewing the effectiveness of internally developed applications. Additionally, our organization has developed a suite of internally created applications designed to enhance both support and adoption processes. These applications play a crucial role in streamlining operations, improving user experience, and ensuring teams have the tools they need to succeed. This position will require a background in development life-cycle management to provide timely feedback and direction to both the business and development teams, ensuring both enhancement and support needs are met. The ideal candidate will have experience managing cross-functional teams, expertise in business systems implementation, strong communication skills, and a proven track record in driving user adoption of new technologies.

WORK LOCATION: Hybrid - Prefer candidates willing & able to work 3 days a week at an EPIC office.

What We're Looking For

REQUIRED: Minimum of 5 years in an IT leadership role managing cross-functional teams. Strongly Preferred: Insurance industry experience. Candidates with strong, professional communication, problem-solving and cross collaboration skills, who enjoy providing top-notch service to internal and external customers in a fast-paced environment.

What You'll Do

A detailed list of job duties includes (but is not limited to):

• Lead and manage personnel across Support, Training, and Conversion functions.
• Work closely with our development team providing insight and guidance to our custom-built applications
• Develop and implement operational strategies to improve service delivery and system performance.
• Collaborate with cross-functional teams to ensure alignment with business goals.
• Monitor and report on team performance, KPIs, and service levels.
• Drive continuous improvement initiatives and process optimization.
• Ensure effective onboarding and training programs for end users.
• Oversee data conversion activities during system implementations or upgrades.

What You'll Bring

Minimum of 5 years in an IT leadership role, preferably within the insurance industry. Proven experience managing cross-functional teams. Strong understanding of business applications and IT operations. Excellent communication, organizational, and problem-solving skills. Ability to work effectively in a remote or hybrid environment.

Preferred Qualifications:

• Experience with enterprise systems used in the insurance sector.
• Relevant certifications (e.g., ITIL, PMP, or similar) are a plus.

COMPENSATION: The national average salary for this role is $160,000.00 - $180,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we're growing! It's a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off: Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women's Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We're in the top 10 of property/casualty agencies according to "Insurance Journal"

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.