Supply Chain And Customer Service Manager, Nobel Biocare

Job Title

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Responsibilities Include:

• End to End process of Supply Chain and Logistics management including other documentation required for all domestic and international shipments.
• Provides management and field sales teams with monthly/quarterly results information including ranking reports.
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Respond to complaints from customers and give after-sales support when requested.
• Handle the processing of all claim and return shipment with accuracy and timeliness.
• Manage, Control and Monitor consignment process.
• Inform clients/ sale representative of unforeseen delays or problems.
• Issue credit note.
• Set up new customer code and update customer master data.
• Ensure accuracy of all reports. Reconcile and resolve commission discrepancies with the sales team members.
• Other projects, Development, and duties as required/assign.

Job Requirements:

• Bachelor's degree required.
• Proven experience as a customer service and logistics / supply chain will be considered a plus.
• Well organized and possess a high level of Supply Chain and Logistics.
• Strong verbal and written communication skills.
• Intermediate to Advanced/Expert proficiency in Microsoft Excel is required.

Operating Company: Nobel Biocare