Customer Support Representative - French And English

Customer Service Representative

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

• Together with your team you will be supporting French speaking market
• Act as a primary point of contact for our clients and commercial teams
• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle (ERP)
• You will also handle complaints or any other requests from our clients
• You can expect receiving requests primarily via email (CRM) or phone

Job Requirements:

• Native level of French and fluent level of English language (C1)
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Dental experience will be an advantage
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details

We're looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

What can you look forward to?

• 25 days annual leave
• Private Medical Insurance plan
• Meal cards / vouchers
• Dental coverage
• Life and Disability insurance
• Employee Wellbeing Assistance Program
• And more

Operating Company: Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.