Customer Service Representative Benelux

Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service to our customers and support to the customer service team. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

Relocation support will be provided for the successful applicant in case they do not reside in Czech Republic.

Main Responsibilities:

• Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Master the product knowledge of current product portfolio.
• Provide customer with accurate information regarding our products and sales promotions.
• Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customers.
• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices.
• Manage product and service complaints.
• Assure fulfilment of the local legal requirements.
• Ensure fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints.
• Reach Customer Service targets.
• Implement all EMEA procedures and processes linked to Customer Care and agreed with the Operations Lead.
• Promote campaigns and offers agreed with the commercial organization.
• Work and leverage relations with sister companies in whole group.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

Job Requirements:

• Native or business fluent in Dutch or French
• Fluent in English
• Excellent communication skills (verbal and in writing).
• Go getter (Sales oriented).
• Reliable and high sense of responsibility and urgency.
• Commercial skills (ability to hear sales opportunities and to act upon it).
• Flexible (in working hours and jobs that are assigned).
• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel).
• Ability to adapt and implement new procedures as required to provide excellent customer service.
• Multitasking ability.
• Ability to work independently and as part of team.
• Resistance to stress and ability to prioritize.
• Planning and organizational ability, very organized, detail oriented.

Operating Company: Implant Direct