Clinical Support Specialist

Clinical Support Specialist

Provides technical expertise to sales representatives, resellers and customers during the sales process. Responsible for the development and use of a set of software tools to improve the accuracy, completeness, and timeliness of Quotations, Orders and Order Changes.

Job Title: Clinical Support Specialist

Department: Clinical Support

Location: Istanbul, Türkiye

Reporting To: Country Sales Manager, Spark Türkiye

Envista is a global family of 30+ trusted dental brands, united by a shared purpose: Partnering with dental professionals to improve lives. Our innovative portfolio includes some of the most recognized names in dental, including Kerr, Nobel Biocare, Ormco, and Spark™ Clear Aligners.

SPARK™ is one of the fastest-growing clear aligner brands globally, recognized for its advanced technology, superior clarity, and clinical performance. We are now launching Spark in Türkiye—a rapidly expanding market with high potential—and are seeking a dynamic and strategic Country Sales Manager to lead this exciting journey.

Position Summary

We are looking for a Clinical Specialist to support the expansion of our SPARK Clear Aligners business across Türkiye. In this role, you will provide end-to-end clinical and technical support to orthodontists — from onboarding and training to troubleshooting and ongoing consultation throughout the treatment journey.

The ideal candidate must have a dental/orthodontic background, a strong understanding of digital workflows, and be confident in both clinical environments and customer-facing situations.

Key Responsibilities

• Deliver onboarding, in-practice or remote training, and education to new and existing SPARK doctors
• Provide clinical support for Spark aligners and intraoral scanner (IOS) onboarding
• Assist in the design, processing, and approval of digital orthodontic cases
• Provide technical guidance and troubleshooting (software/web-based tools) to doctors and clinic teams
• Organize and manage follow-ups to ensure customer success and satisfaction
• Conduct live demonstrations of digital solutions in practices and at professional events
• Partner with the sales team during customer visits to provide clinical expertise
• Report clinical issues or feedback to the regional product and support teams
• Maintain accurate documentation in CRM systems
• Participate in local exhibitions, round tables, and doctor-focused events
• Travel within Türkiye to support clinics and business development initiatives (approx. 50% of the time)

Experience & Requirements

Education:

• Degree in Dentistry, Orthodontics, or a related dental discipline – Mandatory

Experience:

• Previous experience in orthodontics, digital dentistry, or similar clinical support roles
• Understanding of aligner systems, IOS, 3D dental design software, and digital workflows
• Experience with dental technology platforms and customer interaction is highly valued

Key Skills:

• Strong clinical knowledge combined with excellent communication and training abilities
• Tech-savvy with the ability to troubleshoot digital systems and provide clear guidance
• Highly organized and independent with a customer-first mindset
• Positive, proactive, and solution-oriented attitude
• Fluent in Turkish. Good English language skills are also required for this role
• Must be open to travel across Türkiye and hold or be eligible for a driving license

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you'll be positioned to drive disruptive thinking and spark your career.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.