IT Support Analyst II

Inspiring People - Impactful Experiences

If there was one common theme to describe what our team members get from a career with Envista Forensics, it's: An Experience. Envista prides itself on being One Company/One Team.

Forensic Consulting relies on scientific principles to investigate all types of failures impacting service, people, and business production—from minor to catastrophic. It's our job to analyze and determine why it happened.

We're always looking for great professionals, in all disciplines and locations – contact us for more information about other opportunities.

We're looking for someone who:

• Is passionate. You have a genuine passion to problem solve.
• Is motivated and cultivates innovation. You're driven to be the very best. You challenge yourself to grow and learn every day and are encouraged by other team members.
• Is collaborative. You're excited to work with others throughout a global organization to help foster a superior workplace and culture. You are constantly thinking of new ways to make Envista successful.
• Wants to make an impact to drive results. You're looking to do amazing work. You're all about helping our clients both internally and externally.
• Operates with integrity and instills trust. You always conduct yourself with honesty and operate ethically in everything you do.

Job Description

At Envista Forensics, we believe exceptional technical support starts with exceptional service. We're seeking an IT Support Analyst II who thrives on helping others, solving complex problems, and delivering an outstanding user experience. In this role, you'll provide advanced technical assistance to internal teams, manage system configurations, and ensure seamless technology operations across our global organization. You'll play a key role in maintaining reliable systems, resolving technical issues efficiently, and supporting initiatives that enhance productivity and collaboration company-wide.

This is a hybrid role, 2 days a week in the Deerfield, IL office, potentially up to 4 days depending on business needs.

If you are a customer service oriented professional who enjoys combining technical expertise with strong team collaboration, we invite you to bring your skills to Envista Forensics and help keep our global team connected and supported every day.

Primary Job Responsibilities

• Independently deploy, configure, and support PCs, laptops, tablets, printers, and mobile devices.
• Manage Azure Intune enrollment and device imaging for multiple users.
• Troubleshoot and resolve issues with mobile device management (Android, iPhone, iPad, Samsung Knox).
• Set up and manage user accounts in Active Directory (on-premises and Azure).
• Provide advanced support for Microsoft Office 365, Teams, Dynamics CRM, Great Plains, SharePoint, and related systems.
• Perform advanced computer repairs and basic network troubleshooting.
• Use remote support tools to resolve issues for remote users.
• Manage service tickets, prioritize workload, and escalate highly complex issues as needed.
• Contribute to IT documentation and knowledge base articles.
• Mentor and support Analyst I team members.
• Lead root cause analysis for technical incidents and proactively identify system vulnerabilities.
• Collaborate with product managers, designers, and other IT teams on cross-functional projects (e.g., security changes, process automation).
• Contribute to or lead technical implementation of software and infrastructure projects.
• Maintain excellent customer service and uphold IT policies and security protocols.
• Other duties as assigned.

Required Skills/Abilities/Experience

• Proficient to advanced in Microsoft Office 365, Active Directory, and device management platforms.
• Strong troubleshooting, analytical, and project management skills.
• Experience leading technical projects and mentoring team members.
• Excellent written and oral communication skills.
• Ability to collaborate across teams and manage escalations.
• Commitment to Envista Forensics' 5 Guiding Principles.

Preferred Skills/Experience

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+, ITIL).
• 2+ years of progressive IT support experience.

Education

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent work experience.

One Company/One Team is not just one of our 5 Guiding Principles, it's we how separate ourselves from our competitors. We learn together, we win together and through our team members voices, we bring certainty to an uncertain world.

At Envista Forensics, we recognize that our potential team members come with a wealth of experience and talent beyond just the technical requirements of a role. We strive to reflect the communities and clients we serve to drive innovation, excellence, and meaningful work—We want you to bring your authentic self to Envista. If your experience is close to what you see listed here, please still consider applying. Please let us know if you require reasonable accommodations during the interview process.

Envista Forensics embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds and perspectives.

Envista Forensics believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Guiding Principles. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Envista as their next career destination.