Customer Service Representative

Join Envalior - Imagine The Future!

Are you passionate about sales & marketing and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Account Manager to join our Japan commercial team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety, sustainability, collaboration, and empowerment intersect to drive innovation.

IMAGINE THE FUTURE WITH ENVALIOR

As our Customer Service Representative, you will be responsible for the defining, setting up, and running a company-wide long-term awareness and training program, the role helps in fostering a culture of cybersecurity awareness among employees.

Your key responsibilities will be

Customer Service

• Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
• Practices/procedures that best meet customer's needs & at the same time be consistent with corporate requirement. Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
• Coordination between Finance Dept. and Customers for Overdues prior to planning dispatches.
• Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
• Keep track of complaints in the system and ensure that customer is well communicated.
• Ensuring FG Inventory Levels at W/H's
• Tracking Forecast received from Customers/BDM's and follow up for orders based on the forecast.
• Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
• Tracking of Proof of Exports for Physical Exports & Sez.
• Driving the CSL implementation with customers
• Convincing and Onboarding customer on Customer Portal.
• Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.

CSR Role in SAP

Responsible for the customer sales prices.

Responsible for processing sales orders, Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.

Responsible for entering orders on the back order list.

Responsible for the timely preparation of order confirmations and dispatch details to customers.

Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).

Initiate workflow for Customer Master creation/extension/changes in PANDA tool/Sharepoint