Technical Product Support

Join Us At Entrust

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

The Field Service Technician will provide electro-mechanical technician support to our customers. This includes both software and hardware support. The Field Service Technician will provide installation, training as well as preventative and emergency maintenance to ensure equipment at customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities

Electromechanical Emergency and Preventative Maintenance - 60%

• Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment
• Diagnose and understand equipment problems
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
• Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks

Customer Interaction - 40%

• Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
• Work to continually improve customer relations even in high stress situations

Self-management

• Manage day-to-day decisions at the site/area regarding accomplishments of tasks, problem resolutions and quality issues
• Provide necessary work direction and manage projects effectively, through planning, organization and project management
• Communicate effectively with external and internal customers and provide required information in a timely and accurate manner, using the current method for information exchange

Learning and Development

• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust Datacard

Basic Qualifications

• Basic English communication skill
• Associates degree in Electronics or equivalent
• Minimum of 5+ years of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC's, current operating systems and relevant software applications
• Willingness and ability to work flexible hours, assignments and travel (up to 80%) when required
• Ability to occasionally lift up to 32 kg
• Overtime is required as needed
• Must have a valid Japan driver's license including insurability

Preferred Qualifications:

• Additional electromechanical technician or field service experience
• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products
• Skilled with tools and electronic test equipment
• A+ Certification and/or N+ Certification

At Entrust, we don't just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to make an impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world—together.

Apply today!