Corporate Digital Customer Service Representative - S

Customer Service Representative

Core competencies:

• Empathetic Customer Service Mindset
• Attention to Detail
• Initiative
• Inclusivity
• Keyboarding
• Excellent Time Management Skills
• Strong Technical Aptitude
• Creative Problem Solving

Job qualifications:

Must Haves:

• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
• High School Diploma or equivalent

Nice to Have (Not Required):

• Previous call centre experience

Shifts:

• Hours: 8am – 9pm Monday to Friday
• 9am – 5pm Saturday and Sunday
• *Hours of operation subject to change during our October to December period.
• Shifts are created three weeks out based on business requirements
• Candidates must be fully available upon hire during department hours of operation

Benefits:

• Employee focused organization
• Community driven organization
• Career growth opportunity
• Performance based incentives

Training:

• Virtual and In Person available
• Minimum of 3 weeks of training – modular
• Systems
• Processes
• Customer service
• 2 weeks in class and 1 week on the job training
• Ongoing coaching

This is a contract role and will finish at the end of January.

About Us:

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging:

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations:

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.