Auto Business Support Manager

Automotive Business Support Manager

Canadian Tire is a leading provider of automotive services and merchandise that is committed to quality vehicle maintenance, repair and care. Reporting directly to the Director of Automotive Service Operations, the Automotive Business Support Manager (ABSM) plays a vital role in supporting Canadian Tire Associate Dealers. The ABSM collaborates closely with the Dealer and Automotive management to enhance the customer experience, drive sales and improve productivity across their network of stores, specifically in the areas of service, tires and parts. Utilizing advanced systems, tools, reports, comprehensive training and industry best practices aimed at elevating the performance while ensuring a consistent customer experience across all Canadian Tire Service locations nationwide.

Key responsibilities include:

• Execute key initiatives centered around Canadian Tire's True North strategy, prioritizing Customers at the Core with a focus on enhancing the customer experience.
• Drive programs to improve customer service, boost sales and increase operational efficiencies.
• Lead in-store training and coaching with Automotive teams on initiatives, operations & best practices.
• Facilitate and lead Service Manager meetings to deliver key updates and insights on programs, metrics, and readiness for upcoming initiatives.
• Work with local educational institutions to provide quality co-op training programs and promote the technician trade industry at Canadian Tire.
• Collaborate with Associate Dealers to leverage financial reporting and key performance indicators (KPI's) to improve profitability, drive sales and continuous improvement opportunities.
• Conduct regular site visits to provide assistance and guidance on various programs.
• Support Canadian Tire Automotive and Associate Dealers with assortment planning programs (APAP and TAP).
• Assist new, replacement and retrofit store projects for Canadian Tire.
• Manage budgets, expenses, and financial performance for the region.
• Develop, maintain and share an intimate understanding of the competitive marketplace at district, national and industry levels.
• Actively pursue opportunities to improve personal effectiveness, both technical and behavioral.

Qualifications include:

• Minimum 5+ years of experience in people leadership, with a minimum 5+ years experience in Automotive parts and/or service industry.
• Strong customer focus with emphasis on building and sustaining relationships and teams.
• Proven track record for achieving targets and delivering on strategic and measured objectives.
• Effective at facilitating and training small groups and encouraging direct and meaningful dialogue.
• Demonstrated ability to analyze data, identify trends and develop action plans.
• Ability to influence and negotiate.
• Strong business acumen and decision-making skills.
• Ability to work from a home office.
• Ability to travel extensively within their district and, when required, outside their district.
• Experience managing or supporting a multi-store territory is an asset.
• Understanding of the EV – Electric Vehicle market, protocols and standards is an asset.
• Experience with Automotive Parts Lookup and Auto Service Work Order software, specifically Costar & Epicore is an asset.
• Strong knowledge of Canadian Tire Corporation environment and inter-related businesses is an asset.
• Valid Canadian driver's license and personal vehicle.

About Canadian Tire Corporation, Limited:

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging:

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations:

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.