Night Shift Customer Service Agent – O’hare Airport

Customer Service Agent

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This position pays $18 per hour with an opportunity to earn monthly performance bonuses up to $1,000 per month.

This is a union environment, the schedule for this position requires open availability which includes evenings, weekends, and holidays.

This position is located at O'Hare International Airport (ORD) - O'Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 14 days in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Candidates must be available for the following night shifts:

• Sunday: 9:30pm - 6am
• Monday: off
• Tuesday: off
• Wednesday: 9:30pm - 6am
• Thursday: 9:30pm - 6am
• Friday: 9:30pm - 6am
• Saturday: 9:30pm - 6am OR
• Sunday: 9:30pm - 6am
• Monday: 9:30pm - 6am
• Tuesday: 9:30pm - 6am
• Wednesday: off
• Thursday: off
• Friday: 9:30pm - 6am
• Saturday: 9:30pm - 6am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
• Must live within 30 minutes of O'Hare Airport
• Must have 12 consecutive months of work/organizational experience
• Previous experience working overnight, third shift or graveyard roles (e.g., hospitality, airport, or customer service) is strongly preferred
• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Equal Opportunity Employer/Disability/Veterans