Customer Service Agent Full Time

Rental Return Agent

National/Alamo is hiring for a full-time Rental Return Agent. The Rental Return Agent, using a handheld device, is responsible for providing exceptional and efficient service during the rental return process. They answer questions, record vehicle millage, fuel level and condition; in addition to completing the rental process. Rental Return Agents are one of the final customer touch points to ensure the customers were completely satisfied with the rental process.

This position pays $17 / hour plus bonus incentives each month!

Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

DTW Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)

Must have open availability, including mornings, afternoons, evenings, weekends and holidays

We are a multi-billion industry leader, known for exceptional service. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

Responsibilities

• Greet customers as they arrive to return their rental.
• Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
• Accurately complete rental transaction and ensure customer satisfaction.
• Review rental changes and provide an accurate receipt to customer.
• Provide information to customer regarding transportation to the airport terminal.
• Inquire about level of customer service and document any concerns.
• Accurately check vehicle for damage.
• Assist in keeping lot organized for ease of access and traffic flow.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 6 months customer service experience
• Must have a valid driver's license with no more than 2 moving violations within the last 3 years
• No drug or alcohol related convictions on driving record in the last 5 years
• Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
• Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays